Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Tissa Digital Media ("Tissa Digital Media", "we", "us", "our") website located at tissa.uk (the "Website") and our provision of digital marketing services.

By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our Website or services.

2. Company Information

Registered Company Name: Tissa Digital Media
Registered Address: 4-6 Greatorex Street, London, E1 5NF, England
Email: info@tissa.uk

3. Services

Tissa Digital Media provides digital marketing services to businesses, including but not limited to:

• Video Production and Content Creation
• Pay-Per-Click (PPC) Advertising Management
• Search Engine Optimisation (SEO)
• Social Media Marketing (SMM)
• Website Design and Development
• Conversion Rate Optimisation (CRO)
• Digital Strategy Consulting

Specific service terms, pricing, and deliverables are outlined in individual service agreements or statements of work provided to clients.

4. Website Use

4.1 Acceptable Use

You agree to use our Website only for lawful purposes and in a manner that does not:

• Infringe upon the rights of others
• Restrict or inhibit anyone's use of the Website
• Attempt to gain unauthorised access to systems or networks
• Transmit viruses, malware, or other harmful code
• Collect or harvest information about other users

4.2 Intellectual Property

All content on this Website, including text, graphics, logos, images, videos, and software, is the property of Tissa Digital Media or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may view, download, and print pages from the Website for personal, non-commercial use only. Any other use requires our prior written consent.

5. Service Agreements

5.1 Formation of Contract

A binding contract is formed when we issue a written proposal or statement of work, and you accept it in writing (email acceptance is sufficient). All services are subject to these Terms and the specific terms outlined in your service agreement.

5.2 Payment Terms

Payment terms are specified in individual service agreements. Unless otherwise stated:

• Monthly retainer services are invoiced in advance
• Project-based work may require a deposit (typically 50%) before commencement
• Invoices are payable within 14 days of issue
• Late payments may incur interest at 8% above Bank of England base rate (Late Payment of Commercial Debts Act 1998)

5.3 Client Obligations

Clients agree to:

• Provide timely access to necessary accounts, platforms, and materials
• Respond to requests for information within agreed timeframes
• Ensure all provided content complies with applicable laws and regulations
• Obtain necessary permissions for use of third-party materials

5.4 Performance and Results

While we use industry best practices and work diligently to achieve agreed objectives, digital marketing results depend on numerous factors outside our control. We do not guarantee specific results, rankings, traffic levels, or revenue outcomes unless explicitly stated in writing.

6. Termination

Either party may terminate ongoing services with 30 days' written notice, unless otherwise specified in your service agreement. Upon termination:

• Clients remain liable for services rendered up to the termination date
• We will provide reasonable assistance with transition to another provider
• Ownership of completed deliverables transfers upon full payment
• Access credentials will be returned or transferred as appropriate

7. Limitation of Liability

To the fullest extent permitted by UK law:

• Our total liability for any claim shall not exceed the fees paid in the 12 months preceding the claim
• We are not liable for indirect, consequential, or special damages including loss of profits, revenue, or business opportunities
• We are not liable for interruptions to third-party platforms (Google Ads, Meta, etc.)
• Nothing in these Terms excludes liability for death/personal injury caused by negligence or fraudulent misrepresentation

8. Indemnification

You agree to indemnify and hold harmless Tissa Digital Media from claims arising from:

• Your breach of these Terms
• Content you provide that infringes third-party rights
• Your use of our services in violation of applicable laws

9. Third-Party Services

We may recommend or integrate third-party tools and platforms (Google Ads, Meta Business Suite, etc.). Your use of these services is subject to their respective terms and conditions. We are not responsible for third-party service performance or availability.

10. Confidentiality

Both parties agree to keep confidential information disclosed during our relationship private and not disclose it without prior written consent, except as required by law.

11. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details on how we handle your data.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our Website or services constitutes acceptance of modified Terms.

14. Contact Information

For questions about these Terms, please contact us:

Tissa Digital Media
Email: info@tissa.uk
Address: 4-6 Greatorex Street, London, E1 5NF, England